Privacy Policy

When you place an order, create an account, sign up for our email list, or contact us, we may collect:

• Name
• Email address
• Shipping and billing address
• Phone number
• Payment information (processed securely through our payment providers — we never see or store your full card details)

If you choose local pickup at our Independence, KY location, we also use your contact information to coordinate pickup scheduling.

We also collect basic technical information — such as browser type, device data, and general location (for shipping eligibility) — through cookies and similar tools, to keep the site running smoothly and secure.

We use your information to:

• Process and fulfill your orders, including local pickup coordination
• Send order confirmations, shipping updates, and customer support responses
• Improve our website, product selection, and shopping experience
• Send marketing emails and discount offers — only if you've opted in, such as through our email signup pop-up
• Protect our site and customers from fraud, bots, and abuse

We do not sell, rent, or trade your personal information to third parties.

We share information only with trusted service providers who help us operate Jennyviv, including:

• Payment processing: WooPayments, PayPal, and Venmo — all payment data is handled directly by these providers under their own security standards. Jennyviv does not store full credit card details.
• Shipping carriers: to deliver your order to you.
• Email marketing: Mailchimp, if you've opted in to receive emails from us.
• Website hosting, security, and analytics: trusted infrastructure and analytics providers (such as Google Analytics) that help us keep the site fast, secure, and running properly.

We do not share your information with these providers for any purpose beyond operating our business and fulfilling your orders.

We take real, active steps to keep your personal information safe using secure, reputable platforms. That said, no business can guarantee that data sent over the internet is 100% risk-free — but we work hard to keep that risk as low as possible.

Jennyviv.com uses cookies to:

• Keep your shopping cart and account session working properly
• Remember your preferences while browsing
• Help protect the site from bots, spam, and fraudulent activity
• Understand how visitors use our site, so we can improve it
• Support features like our email discount pop-up

You can disable cookies through your browser settings, though some site features — like your cart — may not work properly without them.

Jennyviv.com is not directed at children, and we do not knowingly collect personal information from anyone under the age of 13. If you believe a child has provided us with personal information, please contact us at support@jennyviv.com so we can remove it.

You may request to access, update, or delete your personal information at any time by contacting us at support@jennyviv.com.

You may also unsubscribe from marketing emails at any time using the link included in those emails.

We may update this policy from time to time as our business grows or practices change. Any updates will be posted on this page with a revised effective date.