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Overview
At Jennyviv, we aim to provide fast shipping and a transparent return experience. Please review the details below before placing your order.
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Shipping Policy
• Orders are processed within 1–2 business days.
• Tracking information is provided once your order ships.
• Shipping times vary based on carrier and destination.
• Local pickup (if selected) will receive scheduling instructions via email.
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Shipping Costs
Shipping costs are calculated at checkout based on the item’s weight, size, and delivery location. Customers will see the exact shipping cost before completing their purchase. The buyer is responsible for shipping costs unless otherwise stated.
Select items may include a simple flat-rate shipping fee displayed at checkout.
Some items may be marked as Local Pickup Only. These items are not eligible for shipping and must be picked up in Independence, Kentucky.
Return Window
Returns are accepted within 14 days of delivery.
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Buyer is responsible for return shipping costs.
Eligible Returns
Returns are only accepted if an item arrives:
• Damaged during transit
• Defective
• Significantly not as described
• Incorrect size due to listing error
Items must be:
• Unused
• In original condition
• With original tags (if applicable)
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Non-Returnable Situations
We do not accept returns due to:
• Buyer preference
• Change of mind
• Fit expectations
• Style or color dissatisfaction
Please review measurements and product descriptions carefully before purchasing.
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How to Request a Return
To request a return, contact us within 14 days of delivery at:
support@jennyviv.com
Include:
• Order number
• Clear photos of the issue
Refunds are issued to the original payment method once the item is received and inspected. Approved returns will receive further instructions.
Jennyviv
PO Box 73
Independence, KY 41051